Terms and conditions

1. General information

These terms set out the procedure by which the buyer purchases goods in our online store. The seller is SIA SILVER TRUST, registration No. 50103373011, VAT No. LV50103373011, registered address: Brīvības iela 224B, Rīga, LV-1039, Latvia. E-mail: brilliants@zeltagredzeni.lv, phone: +371 27728993.

By placing an order, the buyer confirms that they have read and agree to these terms, the Privacy Policy and the Returns Policy. The purchase contract is concluded as a distance contract in accordance with the laws of the Republic of Latvia.

2. Products

Product images, descriptions and technical specifications (fineness, weight, dimensions, stones) correspond to the product. Colours in photos may differ slightly depending on screen settings. All products shown in the online store are in stock. Gold and silver items bear the hallmark of the Latvian Assay Office (Latvijas Proves birojs); items with diamonds come with a Latvian Assay Office tag.

3. Prices

Prices are stated in euros (EUR) and include value added tax. Delivery charges are not included in the product price and are shown before the order is confirmed. Promotional prices are valid for the stated period or while stocks last.

4. Placing an order

Choose a product (and, if necessary, a size), add it to the cart and place the order, providing your contact details and delivery method. Once the order has been placed and paid, a confirmation is sent to the e-mail address provided. If a paid product is unavailable for unforeseen reasons, we will contact you and refund the amount paid in full.

5. Payment

Payment is made via the Klix payment platform (online banking or pay in instalments). The order is handed over for shipping once payment has been received. After payment, the buyer is issued an electronic invoice.

6. Delivery

We deliver goods with Omniva to a parcel locker or by courier in Latvia, Lithuania and Estonia. Delivery prices and times are given on the «Delivery and payment» page. The risk of accidental loss of or damage to the goods passes to the buyer when the buyer receives the goods.

7. Right of withdrawal

The consumer has the right to withdraw from the contract within 14 days of the day of receiving the goods without giving any reason. The product must be returned in its original condition, unused, complete and with the original tag still attached. Return shipping with Omniva is free of charge. We refund the money within 14 days of receiving the notice of withdrawal, but not before we have received the product back. The procedure and the withdrawal form are on the «Returns Policy» page.

8. Quality and complaints

If the product does not conform to the contract, the buyer has the right to submit a complaint within two years of the day of receiving the product. Please send your complaint to brilliants@zeltagredzeni.lv, including the order number and photos. We respond within 15 days.

9. Personal data

We process the buyer's personal data only to fulfil the order and to comply with obligations laid down by law. For details, see the «Privacy Policy» page.

10. Dispute resolution

We first try to resolve disputes through negotiation. If no agreement is reached, the consumer may turn to the Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs, www.ptac.gov.lv) or the Consumer Dispute Resolution Committee, or to a court in accordance with the procedure set out in the laws of the Republic of Latvia. Consumers in Lithuania and Estonia also have the right to contact the consumer protection authority of their own country.

11. Final provisions

The seller has the right to amend these terms. An order is subject to the terms in force at the time the order was placed.