Frequently asked questions

Here you will find answers to the questions we are asked most often. If you didn't find an answer, call or write to us: +371 27728993 (also WhatsApp), brilliants@zeltagredzeni.lv.

Are all products available right away?

Yes. All products shown in our online store are in stock at our warehouse in Riga. If a product sells out, it is no longer shown in the store.

When will my order be shipped?

If payment is received on a business day before 12:00, we ship your order the same day. Otherwise, it is shipped on the next business day. Delivery takes 1–3 business days in Latvia and 2–5 business days in Lithuania and Estonia.

How much does delivery cost?

The delivery price depends on the country and delivery method (Omniva parcel locker or courier) and is shown before you confirm your order. Delivery to a parcel locker is free for orders from €100. Exact prices are on the «Delivery and payment» page.

How can I pay?

By online banking (Citadele, Swedbank, SEB, Luminor, etc.) or in instalments via Klix. Payment takes place in the secure Klix (Citadele) environment.

Can I pay in instalments?

Yes, with Klix instalment payments. Availability and terms are shown at the payment step; the decision on instalments is made by the service provider.

How do I find my ring size?

Ring size corresponds to the inner diameter in millimetres (for example, size 17 = 17 mm). Measure the inner diameter of one of your rings with a ruler, or wrap a strip of paper around your finger, mark the circumference and divide it by 3.14. If you are between two sizes, choose the larger one.

Is the jewellery hallmarked?

Yes. All gold (585, 750) and silver (925) items bear the hallmark of the Latvian Assay Office (Latvijas Proves birojs). Items with diamonds come with an official Latvian Assay Office tag describing the stones.

Can I return or exchange a product?

Yes, within 14 days of receipt, provided the product has not been used and the original tag is intact. Return shipping with Omniva is free. If the size doesn't fit, you can return the product and order a different size. For details, see the «Returns Policy» page.

Do you offer gift packaging?

Every piece of jewellery is packed securely. For special gifts, we offer gift boxes and pouches in the «Accessories» section — simply add them to your order.

Will I receive an invoice?

Yes. After payment, the invoice (PDF) is sent to your e-mail and is also available in the «My account» section. Companies can have their details included on the invoice — please write to us before placing your order.