Returns Policy

Private customers have the right to return goods to SIA Silver Trust (Zeltagredzeni.lv) within 14 days of receiving them by filling in the return form. Depending on the situation, the customer is entitled to a refund, an exchange and/or compensation. Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia of 20.05.2014 “Regulations on Distance Contracts” provides that the buyer may, within 14 calendar days and without giving any reason, withdraw from the contract and return goods bought in an online shop to the seller.

Business customers have the right to return goods within 7 days of receipt and get the order amount back if Zeltagredzeni.lv has not delivered the order properly — i.e. the quantity, quality or assortment of the delivered goods does not match the order.

Condition of the goods

When returning goods, please note that the item must not be damaged or used, and its appearance must not be significantly changed.

The item must be returned in its original condition, complete and with the original tag attached. Items with a removed or damaged tag are not accepted.

How to return an item

Purchased goods are sent back via Omniva SIA. Depending on the size and weight of the item, choose the appropriate return method:

• Return via a parcel terminal — use the return code that is automatically sent to you by SMS after you collect the parcel. At the parcel terminal choose the return option, enter the code, print the label, stick it on the parcel and send it through the terminal like a normal parcel.

Return form

Before sending the item, please fill in the return form. If you have any questions, write to brilliants@zeltagredzeni.lv or call +371 27728993.